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We accept PayPal, Stripe, and credit cards.

However, we encourage payment via PayPal, as it is processed faster than credit cards.

Note: Sometimes, credit card payments may fail. If this happens, you will receive a notification email. Please try to pay again.

Velouron offers high-quality 1:1 replica luxury pieces inspired by top designer brands, featuring a refined selection of bags, shoes, luggage, jewelry, and accessories.

Meticulously crafted to reflect the originals in every detail, each piece is perfect for everyday elegance or as a meaningful gift.

Thank you for choosing Velouron.
We’re here to ensure your shopping experience is effortless, enjoyable, and truly satisfying.

If you have any questions, concerns, or need assistance with your order, please don’t hesitate to reach out.
Our customer support team is always ready to help you – promptly, professionally, and with genuine care.

Returns & Refunds

We always want our customers to be completely satisfied with their purchase. Return approval applies to:

• Items that arrived damaged or defective.
• Incorrect items received (wrong size, color, or quantity).
• Orders with manufacturer or shipping defects.

How to request a return or refund:

1. Contact us with your order number, photos/videos, and a short explanation of the issue.
2. Our support team will assist you with the best possible solution - such as a replacement, refund, or store credit.
3. Once your return is approved and received, your refund or exchange will be processed promptly.