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We offer Free Shipping on every order with no minimum purchase required.
Orders are processed within 3–5 business days, then delivered in approximately 7–12 business days after dispatch (typically 10–15 business days in total).
Once your order ships, you'll receive a tracking number via email and sms. Please note that some items may arrive in separate packages due to logistics.

Returns & Refunds

Your satisfaction is our priority. We gladly review return or refund requests for the following situations:

• Items that arrive damaged or defective.
• Incorrect items received (wrong style, size, color, or quantity).
• Products with manufacturing defects or damage during shipping.

How to request a return or refund:

1. Contact our support team with your order number, clear photos or videos, and a brief description of the issue.
2. We'll carefully review your request and provide the best solution, which may include a replacement, refund, or store credit.
3. Once your return is approved and received (if required), we'll process your refund or exchange as quickly as possible.

We offer 100% secure checkout with industry-standard encryption to keep your payment information safe.

We accept Visa, MasterCard, American Express, Discover, and other major payment methods. If your payment is unsuccessful, please try again or contact our support team for assistance.

Hotline:
Sales Team:
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Need Help? We're Here for You.

Thank you for choosing Velouron. We're committed to making your shopping experience smooth, enjoyable, and worry-free.

If you have any questions about our products, your order, or need assistance, our dedicated support team is available 24/7 and ready to help.

Hotline:
Sales Team:
Email:
Support Hours: 24/7